How AI Chatbots Can Add Value to the Customer Experience

Use of more intelligent customer service technology has become a trend in software and customer service sector. Your brands reputation mainly depends on the quality of customer service that you serve. An unhappy client is unlikely to use your product again. This is why you should grab every opportunity to deliver prominent customer service to gain customer retention.

Knowing its importance, a wide range of businesses are focusing on AI Chatbots as part of their customer service team. Training members of the workforce is expensive and time consuming task. Hence, implementation of AI Chatbot technology may bring long-term benefits to your business.

Let us find out how AI Chatbots can enhance customer experience and benefit your business.

# Reduced response time and minimal groundwork

Chatbot also known as Cleverbot, posses the ability to handle high volume of requests with similar responses in less time compared to human agents. Plus, it also helps your human agents to dedicate maximum time in resolving complicated issues thus increasing their overall productivity. You also get the freedom of narrowing down or selecting only those questions which you expect your bot should answer.

# Minimum errors

Human errors are bound to happen as these agents come across many challenges in their personal and professional front, which indirectly can affect their work. Whereas, a bot is intended to work on only those tasks for which they are programmed. Their cognitive technology explicates customers’ responses and delivers precise automated results.

# Quicker answers

Customers cannot endure long wait times that results in increased temper, thus leaving a bad impression on them. Machine learning bots can immediately tackle issues regardless of time constraints leaving your customer happy and satisfied.

# 24 X 7 Availability

Will it be possible for a human agent to work round the clock for you? We all know the answer. Bots never sleep. They will be available for your customers 24 X 7, which doesn’t include any breaks or weekly off. So now you have an employee that will assist the customers and answer frequently asked questions every day, every week, every year and so on. According to convinceandconvert.com 64% of Americans say 24 hour service is the best feature of a Chatbot.

# Satisfied customer engagement

Cleverbot can initiate a conversation with any customer regarding any issue or query creating a friendly relation between each other. The interactions are so precise and to the point that the customer stays at the website for longer time. A research says 27% of consumers were unable to make out weather their last customer service interaction was with a human or a bot.

# Proactive and impressive customer relations

Companies usually interact in a one way stream with their customers. This means, they only answer to enquires but don’t initiate the chat. These intelligent bots starts the conversation and let customers know about the various ongoing offers and promotions. 

Future and demand

As a businessmen you always need to see your customers happy with after sales services. As the competition is getting tougher and technology centric, the AI Chatbot service providers have started nailing the ground even harder to stand 1^st amongst their competitors by launching various intelligent personal assistants, each having a unique feature set. According to insights.ubisend.com 35% of consumers want to see more companies using chatbot and it will continue to evolve rapidly so that the customers get best possible services beyond imagination. Because at the end customer is your priority.